Frequently Asked Questions
Everything you need to know about your Chiquel beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking link so you can follow your package's journey to your doorstep.
Do you offer international shipping?
Yes, Chiquel ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on your specific location.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products cruelty-free?
At Chiquel, we are committed to ethical beauty. The majority of our curated collection is cruelty-free, and we clearly label vegan and organic options on each product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.
How can I contact customer support?
Our beauty experts are here to help! You can reach us via the 'Contact Us' form on our website, through live chat during business hours, or by emailing [email protected].